Refund & Cancellation Policy
General cancellation and refund terms for professional services.
Service cancellations
Clients may request cancellation according to the terms of their written engagement. Because our services involve professional time and work product, completed work is generally non-refundable.
Refund requests
A request concerning a prepaid service should be submitted within 15 calendar days of the applicable payment. Eligibility depends on the work already performed, the terms of the engagement, and applicable law.
Partial refunds
If a prepaid service has been partially performed and a refund is approved, the refund may be reduced by the value of work already completed and non-recoverable third-party costs.
Generally non-refundable items
- Completed bookkeeping periods
- Completed consultations or advisory sessions
- Prepared or delivered custom reports
- Tax returns or compliance filings already prepared or submitted
- Third-party charges that cannot be recovered
Processing
Approved refunds are returned to the original payment method when reasonably possible. Financial-institution processing times may vary.
How to request
Email info@dropviosolutions.com with your business name, payment date, service, and reason for the request.